🔄 Return & Refund Policy | Planet Spices

At Planet Spices, we are committed to supplying premium-quality spices and herbs. If you experience any issue with your order, please review our return and refund policy below.

1️⃣ Return Policy

Returns are accepted only under the conditions listed below and require prior approval.

✔️ Eligible Return Cases

Damaged or Defective Products

• Must be reported within 7 days of delivery

• An unboxing video and clear photos are mandatory

Incorrect Product Received

• Must be unused, unopened, and in original packaging

• Must be reported within 7 days of delivery

Return Approval Required

• All returns require prior authorization

• Please contact us before sending any item back

Note: Product images may be professionally enhanced for clarity. Minor visual differences do not affect product quality and are not considered defects.

2️⃣ Customer-Initiated Returns (Non-Defective Items)

If you wish to return a product that is not damaged or defective:

• Item must be unused, sealed, and in original packaging

• Return shipping costs are borne by the customer

• For international returns:

  • The same courier as the original shipment must be used

  • If shipped via DHL / FedEx, returns must be sent DDP (Delivered Duty Paid)

3️⃣ Non-Returnable Items

The following items cannot be returned:

• Opened, used, or tampered products (hygiene reasons)

• Change-of-mind returns for opened items

• Promotional, discounted, or clearance items

4️⃣ Return Request Process

1. Email us at planetspices@gmail.com

2. Include:

   • Order number

   • Reason for return

   • Unboxing video + photos

3. If approved, return instructions will be shared

4. Upon inspection, a refund or replacement will be processed as applicable

5️⃣ Refund Policy

Refunds are issued only in the following cases:

✔️ Damaged or defective product (reported within 48 hours)
✔️ Incorrect item received (verified claim)
✔️ Order delayed due to an error on our end

❌ Refunds Will NOT Be Issued If:

• Incorrect shipping address provided by the customer

• Customer refuses delivery

• Package is returned unclaimed after 15 days

• Customs duties / taxes are unpaid by the customer

• Delays caused by customs, weather, natural disasters, or political disruptions

6️⃣ Proof Requirement (Mandatory)

To process any return or refund request:

• A continuous unboxing video is required

• The package must be shown in sealed condition

• The entire opening process must be visible

Claims without valid proof cannot be processed.

7️⃣ Refund Processing

Request Timeline:

• Email within 48 hours of delivery

Review Time:

• Response within 1–2 business days

Refund Method:

• International orders (USD): Original payment method

• India orders (INR): UPI, bank transfer, or original method

Refund Timeframe:

• Approved refunds reflect within 5–10 business days

8️⃣ Order Cancellations

• Orders may be canceled within 12 hours of purchase, if not shipped

• Once shipped, cancellations are not possible