🔄 Return & Refund Policy | Planet Spices

At Planet Spices, we are committed to supplying premium-quality spices and herbs. If you experience any issue with your order, please review our return and refund policy below.

1. Damaged, Defective, or Incorrect Items

We will provide a refund, replacement, or other appropriate resolution if:

• The product arrives damaged or defective.
• An incorrect item is received.

Claims must be reported within 7 days of delivery and must include:

• Order number
• Clear photographs
• A continuous unboxing video showing the sealed package and opening process

All claims are subject to verification and prior approval.

2. Customer-Initiated Returns

For non-defective products, returns may be accepted only if:

• The item is unused and unopened.
• The original seal and packaging remain intact.
• The return request is submitted within the applicable return period.

Return shipping costs are the responsibility of the customer.

For international returns, the same carrier used for the original shipment should be used whenever possible. Courier returns via DHL, FedEx, or similar services must be sent with all duties and taxes prepaid.

3. EU Buyers – Right of Withdrawal

For eligible orders delivered within the European Union, customers may exercise their statutory right of withdrawal within 14 days of receiving their order.

To submit a withdrawal request, customers must provide:

• Full name
• Order number or reference
• A clear statement of their intention to withdraw from the purchase

Refunds for valid withdrawal requests will include the product price and standard outbound shipping charges and will be processed within 14 days after the returned goods are received or proof of return is provided.

Customers are responsible for return shipping costs unless otherwise required by law.

4. Food Safety and Non-Returnable Items

For food safety, hygiene, and consumer protection reasons, the following items cannot be returned or refunded:

• Opened, unsealed, used, or tampered products
• Spices, herbs, powders, blends, seeds, or candies whose original packaging has been opened
• Promotional, discounted, clearance, or final-sale items
• Products damaged due to improper storage after delivery

5. Refund Exclusions

Refunds will not be issued in cases involving:

• Incorrect shipping information provided by the customer
• Refused deliveries
• Unclaimed parcels returned after the carrier holding period
• Unpaid customs duties, taxes, or import charges
• Delays caused by customs inspections, weather events, transportation disruptions, strikes, or other circumstances beyond our control

6. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Processing timelines:

• Review period: 1–2 business days
• Refund completion: 5–10 business days after approval

7. Order Cancellations

Orders may be canceled within 12 hours of purchase provided they have not been processed or shipped.

Once an order has been shipped, cancellation requests cannot be accepted, except where applicable consumer protection laws provide otherwise.